A few weeks ago, we had to report that Toys R Us Australia went into administration. It was an unexpected and sad event for Australian fans, since it seemed Toys “R” Us Australian stores will continue on the business like other stores in Asia, despite the US main brand closing .
There was one item that was left into unknown destiny. While back in February, Masterpiece MP-34S Shadow Panther was announced as a Toys R Us Australia Online Exclusive. You could pre-order it for AU $110 (US $90 approximately) plus shipping. Then, you had to wait until October 2018, when pre-orders would finally be delivered. Ozformers board member millhouse reported that he finally received an official e-mail about this matter.
“We regret to inform you that unfortunately we are not able to fulfil your Toys R Us Online Order for the following product, due to insufficient stock levels.
Transformers Takara Tomy MP-34S Shadow Panther
Toys “R” Us Australia have recently entered voluntary administration; therefore, a refund cannot be processed.
We can however, offer for you to choose other items to the same value, on our website www.toysrus.com.au and we will process this at no further charge to you. We can also provide your details to our creditors, who will contact you with a proof of debt form request.
The other alternative is to lodge a dispute with your bank for the amount charged on your credit card for this transaction. You will more than likely get your money back for the order we are unable to fulfil. We understand your frustrations with this matter and sincerely do apologise for any inconvenience caused.
Should you have any concerns regarding this matter, please do not hesitate to contact us on 1300 8697 787.”
Australian fans are not going to receive the item they paid for, and there’s no formal refund for it, sadly. It seems that raising a dispute with your bank may be the best solution. We hope all Australian fans will get their money back soon. You can now click on the bar to join to the ongoing discussion on the 2005 Boards.