We had recently reported the official Takara Tomy’s Collection Of Encore God Fire Convoy due to some quality control issues. It was uncertain how this would be handled for international customers outside Japan. Today, our sponsor HLJ.com has given an Official Statement about this situation.
If you ordered the Encore God Fire Convoy set via HLJ, you should have received an e-mail today. It confirms that there won’t be any replacements from Takara Tomy. There is a detailed explanation on the steps you can follow if you were not satisfied with the product you received:
- They will accept 100% refunds if you return the item. You will receive it via your original payment method, including a 100% refund on the return shipping method you choose. You must contact HLJ.com before you return your item by replying the e-mail or at email@example.com
- If you choose to keep your item, you will receive a refund of 25% of the original cost. This is 6000 yen ($55.82 approximately). This amount will be sent to your original payment method or as HLJ store credit.
- You have 14 days (until Friday, April 27th JST) to send your reply with the option you prefer.
You can find the full announcement on this link (you must log in with you HLJ account). Among all the problems this unexpected situation has caused to many fans expecting this set, it’s good to have solutions and alternatives on this matter. If you bought your Encore God Fire Convoy from HLJ, we suggest you to check your e-mail now.
You can check out a screencap of the e-mail after the jump. Don’t forger to let us know your thoughts at the 2005 Boards.